1. INTRODUCTION
Excel Systems Sdn. Bhd. [198901005501 (182806-W)] (“ESSB”, “we”, “our”, or “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, store, process, use, and disclose personal data in connection with the MARKHRiS Cloud Payroll & HR System (“Services”).
By accessing or using our Services, you agree to this Privacy Policy.
2. COMPLIANCE
We process personal data in accordance with the Personal Data Protection Act 2010 and other applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.
3. SCOPE OF APPLICATION
This Policy applies to:
- MARKHRiS platform and applications
- Company websites and subdomains
- Customer support and communication
Definitions:
- Customer: Organization subscribing to the Services
- End User: Individual using the Services (e.g. employees)
4. DATA CONTROLLER & PROCESSOR
ESSB as Data Controller
For website visitors, enquiries, and direct interactions
ESSB as Data Processor
For Customer data (e.g. employee payroll data), processed strictly under Customer instructions
5. PERSONAL DATA COLLECTED
We may collect:
- Identity data (name, IC/passport, employee ID)
- Contact details (email, phone number, address)
- Employment and payroll data
- Account credentials
- System usage data (IP, logs, activity)
- Communications and support interactions
- Sensitive data (only where required and lawful)
- Third-party data (dependents, emergency contacts)
6. PURPOSE OF PROCESSING
We process data to:
- Deliver payroll and HR services
- Authenticate users and secure access
- Process billing and subscriptions
- Provide support and respond to enquiries
- Detect fraud or misuse
- Improve system performance and analytics
- Comply with legal obligations
We may anonymize data for statistical and research purposes.
7. AI & AUTOMATED PROCESSING
We may use AI technologies to:
- Improve system efficiency
- Automate workflows
- Enhance support services
All processing remains subject to applicable data protection laws.
8. DATA DISCLOSURE
We may disclose data:
- Within our corporate group
- To trusted sub-processors (hosting, payment, analytics providers)
- To authorities when required by law
- To authorized partners or resellers
- In connection with mergers or acquisitions
We do not sell personal data.
9. DATA SECURITY
We implements reasonable administrative, technical, and physical safeguards to protect personal data against:
- Unauthorized access
- Loss or misuse
- Alteration or disclosure
However, no system is completely secure, and the Company does not guarantee absolute security.
10. CROSS-BORDER TRANSFER
Where necessary, personal data may be transferred to servers or service providers outside Malaysia, subject to adequate data protection safeguards.
11. DATA RETENTION
- Active data: up to 2 years
- Archived data: up to 5 years
- Deleted after termination or when no longer required
12. DATA SUBJECT RIGHTS
Subject to applicable law, you may:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion (where applicable)
- Withdraw consent (where processing is consent-based)
Requests must be submitted in writing to the Company.
13. COOKIES & TRACKING
We use cookies for:
- Authentication
- Analytics
- User preferences
You may disable cookies, but some features may not function.
14. END USER RESPONSIBILITIES
End Users must:
- Provide accurate data
- Maintain account security
- Use the system lawfully
- Protect confidentiality
Misuse may result in suspension or legal action.
15. UPDATES TO POLICY
We may update this Policy from time to time. Continued use constitutes acceptance.
16. CONTACT
For privacy-related requests, contact: support@excels.com.my